Friday, May 7, 2010

Re-tooling Frontline Staff with E-government Resources

Thursday, June 03, 1:00pm.

Knowing how to find and use E-government resources is critical for patrons who need access to information related to unemployment, food stamps, Medicaid, tax forms, health and housing; and many people are asking their public library staff to help them navigate this information. To meet these new and increased demands on frontline staff, libraries in Florida are collaborating with government agencies and social service organizations to provide the best service possible to patrons in their state.

Join WebJunction for this webinar with representatives of Florida libraries, who will share their strategies used to educate both the public and frontline staff on how to access this information and their experiences building partnerships with other agencies in their communities to respond to workforce development needs.


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